Política de reembolso

Returns Policy
Shockmoto facilitates the returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, certain items are excluded from returns, such as those marked as final sale, gift cards, bespoke products, and gifts with purchase. Any merchandise that has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet indoors before heading out on the bike.

The return window is 30 days, starting from the date the order is marked as delivered by the carrier. Return shipping label costs lies with the customer, and the return process begins once the received items are inspected. Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.

Please be aware that this return processing policy may be subject to change at the discretion of Shockmoto. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this returns processing policy.

To initiate a return request, please provide your order ID and shipping address through our returns portal. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Refund Policy:

Products once purchased can only be exchanged. They cannot be returned claiming for a refund. If the replacement product is not available in the requested size, customer must choose another model. If that is also not available, then a refund will be made only in the form of store credit which will be valid for 30 days only. Company will not make a cash refund under any circumstances.

Cancellation Policy:

We start processing the orders soon after receiving them. Hence, orders once placed cannot be cancelled.